Free School Meals - FAQs

How to redeem your voucher

  1. You will receive an email with a 16 digit ecode.
  2. Go to and enter your 16 digit code (you can enter more than 1 ecode at a time)
  3. Select a supermarket
  4. Enter the amount you wish to redeem and add to basket
  5. Go to ‘checkout’ and enter the email address you would like the ecard sent to
  6. Your ecard will be sent via email. Please allow up to 3 hours for it to be delivered to your inbox

Frequently asked questions/ Common issues

Why have I not received my 16 digit ecode from the Academy?

  • First check your junk mail
  • Then call the Academy to check we have your most current email address

The Academy sends all eligible email addresses to Edenred who then generate the codes. It is very important we have your current details, so the vouchers can be sent to you promptly.

I have my 16 digit ecode but I cannot enter it on

  • This website is very busy due to thousands of people accessing it every day. There may be up to a 2 hour wait before you are able to enter your code. Try redeeming your voucher early in the morning (between 5am-8am) or after 9pm when there are fewer people using the website.

What do I do if I try the above and I still cannot redeem my voucher?

The Academy is only able to resend your ecode.

For further guidance about the vouchers, please click here